Privacy Policy
Last Updated: January 2026
At Astral Living, we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website, inquire about our services, or stay at our premises.
1. Information We Collect
We collect information that you voluntarily provide to us when you inquire about a booking or stay with us. This includes:
- Personal Details: Name, email address, phone number, and emergency contact details.
- Verification Documents: Government-issued ID (Aadhar Card, PAN Card, Passport) required for mandatory Police Verification (Form 11).
- Financial Information: Payment transaction details (processed securely via third-party gateways; we do not store your raw bank/card details).
- Security Data: CCTV footage of common areas (corridors, entry/exit points, dining halls) strictly for the safety and security of all residents.
2. How We Use Your Information
The information we collect is used to:
- Process your booking requests and manage your stay.
- Comply with local law enforcement regulations (Mumbai Police Tenant Verification).
- Send important administrative notices regarding maintenance, rent invoices, and policy updates.
- Ensure the safety of the premises through CCTV monitoring.
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We only share information under the following circumstances:
- Legal Compliance: We are legally mandated to share tenant details and ID proofs with the local police station for verification.
- Service Providers: We may share necessary details with trusted third-party vendors (like laundry services or tech support) strictly for fulfilling your requested services.
4. Data Security
We implement robust physical and digital security measures to protect your data against unauthorized access, alteration, or disclosure. Physical documents are stored securely, and digital databases are encrypted.
5. Your Rights
You have the right to request access to the personal data we hold about you and to request corrections to any inaccuracies. Upon termination of your stay, we retain your basic records only for the period mandated by local laws.
6. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Email: info@astralliving.in
Phone: +91 72083 93347
Address: Near Infiniti Mall, New Link Road, Adarsh Nagar, Andheri West, Mumbai - 400053